Gecko Hut ships orders out Monday-Wednesday to assure that no animals
are left at shipping facilities over the weekend. Shipping is a flat
rate of $45*for UPS Overnight delivery that includes all necessary
packaging to assure that your new friend will arrive safe and sound to
you. After all payment(s) have been received we will proceed to set up
a delivery date that will work for you and send a conformation email
that will include your tracking number. All
shipments require someone (18+) to sign for the package so that the
animals
can be unpacked and inspected immediately upon arrival. In the event
that you do receive a dead animal DO NOT dispose of body or packaging,
both must be retained for the live arrival guarantee. Gecko Hut
guarantees live
arrival of all animals only if they have been signed for, any animal(s)
left outside unattended will not be covered under the live arrival
guarantee. Please note that Gecko Hut is not responsible for carrier
delays. Inclement weather notice; we will not ship an animal out if
temps exceed 95*F or fall below 40*F at either location. There are NO
exceptions to this rule, if it becomes unacceptable then we will return
100% of your payment. The animals' health comes first and foremost here
at Gecko Hut and we will not risk shipping in these conditions.
Payment
Gecko Hut accepts personal checks, money orders, cashiers checks,
pay pal, and
credit card. Any animal can be placed on hold without a
deposit for 7 days, if no arrangements are made the animal will be
placed back up for sale. If a longer hold period is necessary a 20%
non-refundable
deposit will be required to hold the animal for up to 30 days. If in
that time no payment or arrangements are made the deposit will be
forfeited and animal placed back up for sale. Animals must be paid in
full before shipment is sent.
Please note that if paying by check, order will not be confirmed until
check has cleared, may take up to 10 business days.
Live Arrival Guarantee
We at Gecko Hut are proud of our animals that's why we make the
live arrival guarantee. All animals shipped from Gecko Hut will arrive
alive and we stand behind that guarantee for 7 days after purchase*.
If
for some reason you receive a dead animal contact
us
within 2 hours of dead arrival and we will work to replace your animal
or offer you a refund of your money(excludes shipping).If for some
reason your animal
expires within 7 days of sale we will offer you a replacement
animal. All after sale claims and questions should be directed to
customerservice@geckohut.com
*Rate applies for any order up to 6 animals
* 7 day exchange is at discretion of Gecko Hut, if
improper husbandry is the cause, guarantee will not be honored.
Buyer must pay return shipping.