Shipping&Payment
Policy


Orders
Please send an email or call if you are interested in purchasing any of the available geckos. We find that setting up the ordering process this way, provides you with faster more reliable service. You can use the link provided on the Available page, or contact our sales department at sales@@geckohut.com

Shipping
    Gecko Hut ships orders out Monday-Wednesday to assure that no animals are left at shipping facilities over the weekend. Shipping is a flat rate of $45*for UPS Overnight delivery that includes all necessary packaging to assure that your new friend will arrive safe and sound to you. After all payment(s) have been received we will proceed to set up a delivery date that will work for you and send a conformation email that will include your tracking number. All shipments require someone (18+) to sign for the package so that the animals can be unpacked and inspected immediately upon arrival. In the event that you do receive a dead animal DO NOT dispose of body or packaging, both must be retained for the live arrival guarantee.  Gecko Hut guarantees live arrival of all animals only if they have been signed for, any animal(s) left outside unattended will not be covered under the live arrival guarantee. Please note that Gecko Hut is not responsible for carrier delays. Inclement weather notice; we will not ship an animal out if temps exceed 95*F or fall below 40*F at either location. There are NO exceptions to this rule, if it becomes unacceptable then we will return 100% of your payment. The animals' health comes first and foremost here at Gecko Hut and we will not risk shipping in these conditions.

Payment
Gecko Hut accepts personal checks, money orders, cashiers checks, pay pal, and credit card. Any animal can be placed on hold without a deposit for 7 days, if no arrangements are made the animal will be placed back up for sale. If a longer hold period is necessary a 20% non-refundable deposit will be required to hold the animal for up to 30 days. If in that time no payment or arrangements are made the deposit will be forfeited and animal placed back up for sale. Animals must be paid in full before shipment is sent. Please note that if paying by check, order will not be confirmed until check has cleared, may take up to 10 business days.

Live Arrival Guarantee
We at Gecko Hut are proud of our animals that's why we make the live arrival guarantee. All animals shipped from Gecko Hut will arrive alive and we stand behind that guarantee for 7 days after purchase*.
    If for some reason you receive a dead animal contact us within 2 hours of dead arrival and we will work to replace your animal or offer you a refund of your money(excludes shipping).If for some reason your animal expires within 7 days of sale we will offer you a replacement animal. All after sale claims and questions should be directed to customerservice@geckohut.com

*
Rate applies for any order up to 6 animals
* 7 day exchange is at discretion of Gecko Hut, if improper husbandry is the cause, guarantee will not be honored. Buyer must pay return shipping.


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